Frequently Asked Questions
How long does shipping take?
Shipping usually takes 2-3 business days depending on your location or 1-2 days with priority shipping!
What is your return policy?
Returns are accepted within 14 days from purchase for a full refund, exceptions to this being shrink wrapped books and certain used access codes. For more information on returns visit our Return and Refund Policy
What is an eBook or digital code? Is there a difference?
Digital codes and eBooks are extremely similar, the main difference is redemption method. You will find most of your eBooks through the website https://soonerebooks.com/ and digital codes may have alternative means for redemption, you will have instructions sent to your confirmation email or they can be found here.
How do I find my ISBN?
The ISBN-13 of your book can be found on the back cover on one of our tags or on the barcode of a brand new book and usually start with 978.
Can I highlight pages in my rental? Will I get charged?
You're free to highlight, write, annotate, and mark your rentals at no extra charge! So long as the book isn't damaged or torn apart you will not receive a charge for using your rental!
Can I charge to my bursar account?
Unfortunately, OU does not allow us to charge to your bursar at this time.
How long does it take to process my order?
During business hours, online orders are processed throughout each day. Please check your email or Click Here to see the current status of your order.
I'm new to all of this, how can I get help?
You can message our live chat anytime! We are available on weekdays from 9-5 and if you can't reach us through it you can always send an email to soonerbooks@textbookbrokers.com and we'll get back to you ASAP!